Spinoza And Free Will Essay -- essays research papers

  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  There are many great philosophical ideas and questions that are known and of course unknown. One of the questions that really enticed my interest was the question of whether or not we have free will. I myself was once a believer of people having free will and doing what I want was my choice and my choice alone. However, after careful consideration and lectures I have been reversed in how I believe in free will. Is there any free will though? Many people would say yes there is and of course there are some who believe that free will is a fallacy and not to be believed. Whether or not there is free will is yet to be determined but what we have to go on and by is from philosophers and every person who has their two cents to fill in. In this discussion of philosophy there will be points made for and against the establishment of free will and basis for judgement of free will exists or not.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Spinoza, Paul, Augustine, Luther have all grappled with this question of free will for many years. What has been said goes to a religious side. Which has been believed of an omnipotent God who will preordain who would be saved and who would be lost. In the simple but complex question in the book of whether or not you slept in late or not, and has been said that God knew you would. With the explanation of the book in its words go as follows; â€Å"This...

Note taking Content Analysis

My research study is completely based on secondary resources because I have used various books and case laws to support the argument and they are a rich source of citation in legal projects. 1) Library Research a) Analysis of Historical records b) Analysis of documents c) Reference and Abstract Guides d) Note taking Content Analysis 2) Researching through the Internet E-article B) Relevance Of The Topic / Scope And Purpose The project aims to give a brief overview of the corruption and bribery practices undertaken by the public servants and the Indian laws dealing with the problem. The main law, I. . The Prevention of Corruption Act 1988, is discussed in brief and the provisions pertaining to seizure of ill-gotten wealth and asset reinstatement have also been discussed. The problems and challenges faced by the country in fighting these challenges have also been highlighted. C) Research Questions: 0 What is meant by the term economic offences? 0 What are the various types of economic offences? 0 What is the need of having Economic Offences Wing in India? 0 Sectors most vulnerable to corruption and bribery practices 0 What exactly leads to corruption and bribery practices, undertaken by people? What are the various causes of corruption? D) Limitation of the Research: The research study carries with itself a few limitations, like, as it's restricted to the secondary research so, the quality of research is affected as the origins of the information maybe questionable. Secondary research never meets the specific needs of researcher because all those information, data, statistics have already been generated. Hence, I would suggest further researchers to critically evaluate and validate the reliability and credibility of the information gathered. CHAPTER II – INTRODUCTIONThe high potential of the domestic market which is driven by Indian's emerging middle class, cost competitiveness and its large talent pool continue to make our country one of the most preferre d destination for investors and businessmen. Despite the such as the United States, India remained stable. In fact, it registered growth in the foreign direct investment (FED)I . It garnered more than 110 % in the areas of telecommunication and chemicals, with a percentage of 103 and 227 respectively. L Now the question that arises is that, in spite of India being economically sound why re we still in a state of poverty?Why majority of our population still dowels in slum area? Why each day lots of children die out of hunger/ starvation? The most probable answer to these questions are the rooted instances of corruption and bribery in our system. The schemes/policies which are announced by the government each year in order to benefit the unprivileged are not being availed by them since there are certain loopholes in the system and the people who are not entitled to them take undue advantage and enjoy them. Corruption real or perceived is having a detrimental effect on our economy.On o ne and it is forcing investors to rethink about their investment in India and on the other hand, it is distorting the function of free and fair market and creating a state of unfair competition. ORIGIN/ HISTORICAL PERSPECTIVE: The instances of corruption and bribery form a part of our system from a long time. Take for an instances that an early stage of world war II, the Government of India realized that the vast increase in expenditure for war efforts had provided opportunities to both government officials and non-officials, for 1 www. Antistatic. Com indulging in bribery and corruption at the cost of public and the government. It was felt that the police and other law enforcement agencies under the state government were not in a situation to cope up with the situation. An executive order was therefore passed by the Government of India in 1941, setting up the Special police establishment under a DIG in then department of war with mandate to investigate cases of bribery and corrupti on in transaction with which war and supply department of the Government of India was concerned.Corruption has been blamed for the failures of certain developing countries to develop, and recent empirical research confirms a link between higher perceived corruption and lower investment and growth. What is Corruption? Corruption is a result of weak state management and exists when individuals or organizations have monopoly power over a good or service, discretion over making decisions, limited or no accountability, and low level of income.The frequently cited World Bank definition of corruption is the abuse of public office for private gain (World Bank 1997). Corruption not only affects broad macroeconomic variables, such as growth, and investment, but also income distribution. It has been further explained by United Nation Development Program (1997) that corruption increases poverty by creating incentives for higher investment in capital-intensive projects and lower investment in el aborateness's projects. Thus corruption causes poverty and income inequality.WHAT IS BRIBERY? Bribery is an act of giving money or gift that alters the behavior of the recipient, where the gift is of a dishonest nature. Bribery constitutes a crime and is defined by Black law dictionary, as the offering, giving, receiving, or soliciting of any item of value to influence the actions of an official or other person in charge of a public or legal duty. Offering a discount or a full or partial refund to all purchasers of the same kind, quality and quantity of product or service, is a legal rebate, and is not bribery.For example, it is legal for a 7 employee of a Public Utilities Commission involved in electric rate regulation to accept a rebate on electric service that reduces their cost for electricity, when the rebate is available to other residential electric customers. If the rebate was done to influence them to look favorably on the electric utility's rate increase applications, howe ver, that would be bribery, and unlawful. Now both corruption and bribery form a part of economic offences. Since they have decision of potential investors but they hamper the growth of free and fair market practices.Special Acts notified under section 3 of DOSE Act mainly pertaining to serious frauds in Banks, Stock Exchanges, Financial institutions, Joint Stock Companies, Public Limited Companies, misappropriation of public funds, criminal breach of trust, violation of Foreign Exchange Regulation Act, Customs Act, IMMIX Laws, counterfeiting of currency, narcotics, drug trafficking, arms peddling and offences related to antiquities, adulteration, black marketing etc. Www. Sibylline. Com 8 However after the Securities and Stock Exchange scam of 1992, a need was felt for strengthening and expanding the Economic Offences Wing of CB.The reorganization of the OWE was sanctioned by the Government of India vide DIP&T Letter No. 201123/92-AVID-II, dated July 22, 1994 and September 22, 1994 and a full-fledged Economic Offences Division came into existence , vide Order No. 4. 6/86-OLD, dated November 26, 1994. WORKING OF THE ECONOMIC OFFENCE WING:4 The Economic Offences Division is headed by a Special Director/Additional Director and it consists of four Zones. Each Zone is headed by a Joint Director. Every Zone has two or three Regions each headed by a DIG. Each Region comprises of two or three Branches headed by Superintendents of Police.Out of the four Zones of Economic Offence Division, one of the Zones deals exclusively with large and complicated security and bank frauds. This zone is also known as Banking Securities Fraud Cell (BASS). The other three Zones take up the investigation (of various types of Economic Offences, in general. The Court trials of the cases charge sheeted by the various OWE Branches are also conducted by the respective Branches. The economic offences taken up for investigation by Branches are usually cases of complicated and intricate nature in which PC offences, as also offences under arioso Central Acts are alleged to have been committed.The investigations usually involve collection and scrutiny of voluminous documents from banks as also from various Central/State Government departments. Many a time, investigation is www. CB. Nice. In/about/about. PH 9 Various type of economic offences Bank fraud Insider trading Money laundering Walla Betting and match fixing BANK FRAUD: bank fraud is the use of illegal means to secure money, assets or other property owned or held by a financial institute or to obtain money from depositors by redundantly posing as a bank or some other financial institute.People who are willing to deceive other people and obtain their money or assets through illegal means may set up companies or create websites with names that might sound similar to the existing banks, or even assume titles conferring notability to themselves for plausibility, then flee with the deposited funds. INSIDER TRADING : insid er trading is a trading of a company's shares or other securities by directors, employees, executives or other authorities of a company that have to access the material, non-public information of the company.Whereby ‘Material information' means any information that can cause a change in the stock prices. Not only does illegal insider trading give an unfair advantage to those who resort to it, but also leads to a loss for the masses, and enormous gains for a few. This makes investors refrain from investing in the capital market as they lose their faith in the system. Also since the investors are the lifeline of these companies, since they provide capital to facilitate liquidity, the economy is affected as a whole.Insider trading exists in India due to multiple reasons such as shortage of investigative powers and tools of SIB, as they cannot use wire tapes, and merely search phone records. Also, eighteen the overburdened Indian courts lead to delays in cases or the punishment is too light even if one is found guilty. 10 obtained money, typically by the means of transfers involving foreign bank or legitimate businesses. It is the process by which large amount of illegally obtained money is given the appearance of having originated from a legitimate source. WALLA: one of the most practiced illegal activity is Walla.It is a transfer of money without physical movement of money. Walla is an Arabic word which means ‘Transfer'. This process is most prominent in South Asia. It completely takes place on honor system and no promissory instrument is involved. Usually the Walla Walla charge a commission of 0. 5 % – 1% for domestic transfer but when the transfer is international along with the commission they also earn profit by bypassing the currency exchange rates. 5 SPOT FIXING: It refers to an illegal activity in a sport where a specific part of a game is fixed.

Is Treating Homosexuality Ethical and Effective - 1940 Words

Homosexuality reorientation therapy is a controversial topic. Its effectiveness as well as the ethics involved stir up much debate. Since homosexuality is not an illness, The American Psychological Association reiterated the ‘long-standing official position that homosexuality and bisexuality are not mental disorders, (APA, 1998) (Slife, 2004), can it be treated? If it can, how, and under what circumstances it should be used, are important questions. Before discussing treatment, original orientation must be understood. Kinsey suggests that sexual orientation ranges along a continuum from exclusively homosexual (Kinsey rating 6) to exclusively heterosexual (Kinsey rating0) (House and Miller, 1997) (Slife, 2004). There are†¦show more content†¦These therapists often encourage that women take cooking or sewing classes and men to participate in team sports or groups to develop their true feminine or masculine identity (Evans, 2003). If one can embrace these identities, then it is believed that they will have healthy sexual lives and views. Therapists and Psychologists who practice these therapies argue that clients who want to change should not be told that they cannot; thus, it is not certain that they are settled on a fixed trait (Slife, 2004). Some patients who enter therapy with a wide range of unhappy constructions and attitudes toward their sexuality, learn to redefine themselves and their sexuality, and thus enhance their potential (Nicolosi, 2005). Conversion therapy is a term used to designate an array of counseling techniques designed to effect a shift in sexual preference (Throckmorton, 2005). Reports of patients seem to show positive results from treatment, even if there is no change in sexual orientation (Slife, 2004). Those who request conversion therapy often do so because of conflict between their homosexual feelings and the culture surrounding them. Counselors who practice conversion therapy attempt to understand the cultural background of clients who have deep conflicts over sexual impulses and deeply held moral convictions. Counselors are required to inform clients of the purposes, goals, techniques, procedures, limitations andShow MoreRelatedThe Ethics Of The Field Of Healthcare1419 Words   |  6 PagesAccording to Ekland-Olson, the sociological and clinical process is crucial in devising a moral ground for decision-making (111). The historical and medical perspectives of these issues can assist in shaping eth ical decision-making. Healthcare practitioners are continually facing ethical dilemmas concerning a broad set of issues that arise in the clinical setting. For this reason, it is essential for them to define their set of moral beliefs that could enable them to know when and how to changeRead MoreCounseling Challenges For Gays And Gays1198 Words   |  5 Pagesto effectively treat members of the LGBT community, we must look at historical, political, and personal history to help us understand the fears and secret issues the individual or group may have and how it evolved. Historical records indicate homosexuality has existed since the dawn of creation. However, it was not known by the same name, nor was it as controversial as it is today. Interestingly, homosexual men are referred to as gay, while women are usually referred to as lesbians. The etymologyRead MoreSocial Work Reflection Paper1449 Words   |  6 Pagesprovided with the equal opportunities then everyone can become a productive member of society. If the necessary resources are provided to oppressed groups in society, then the result will be that individuals in those groups will work hard to become an effective citizen of society. It is my belief that everyone wants to be successful in life and with a little motivation and support from others they would have the ability to achieve certain goals. Equal Rights and Social Justice are concepts that I standRead MoreThe Ethical Implications Of Cloning1265 Words   |  6 Pagesgenetically engineered to produce valuable proteins in their milk. These have uses in medicine, cloning can also save animals from extinction. Cloning would open doors to even more powerful technologies of human genetic information. However there are ethical concerns about cloning. It limits the variation in population. This is a problem for natural selection if the environment changes. Cloning causes concerns about using technique to clone humans in the future. Moreover cloning animals is still a highlyRead MoreAversion Therapy Is A Method Of Treatment Used For Treat, Decrease, And Evidentially2897 Words   |  12 Pagesof treatment has been used to treat many different addictions and ailments. There are multiple methods used in Aversion Therapy treatment. The study of Aversion Therapy used in treating sexual disorders has been around for years and is somewhat controversial. The four major methods of Aversion Therapy used in the treating of sexual addictions and behaviors are: chemical, electrical, classical, and operant. Today’s society is chalk full of sexual deviants, pedophiles, and rapists, who have deep seatedRead MoreKnowledge, Attitudes And Cultural Competence Of Caring For Lgbt Community3089 Words   |  13 Pageshuman dignity and human equality. In the documentary Shane states that â€Å"We were committed for six years. We were living life happily†. Tom’s parents did not accept their relationship. Shane also states that â€Å"His (Tom’s) mother told Tom that homosexuality is a, sin and blaming me for making him gay†. I felt that if parents haven’t support Tom for his feelings, to whom he will go further to accept his relationship. If parents love their kids, they should understand about kids’ feelings and theyRead MoreCoun 5014908 Words   |  20 PagesResearch Paper: Ethical Dilemas in Counseling Liberty University Abstract Ethical dilemmas will be a constant as we embark into the field of counseling. Whenever human beings are involved there are a range of personality types, beliefs and characteristics that are involved. There are many views of counseling but it is very important to have a world view which captures the gamet of individuals. To be a professional counselor it is important to first know who you are, what your motivations areRead MoreProfessional Identity As A Professional Counselor1983 Words   |  8 Pages At the end of the counseling sessions, we anticipate that the client would have been helped to rectify or prevent conflicts. In an environment where an infinite number of problems are presented and solutions developed, counselors face countless ethical dilemmas. This paper briefly describes how I plan to create my professional identity as a professional counselor. Professional Identity Professional identity develops during the course of two to four years one devotes acquiring the master’s degreeRead MoreChallenges Facing Modern Christians5546 Words   |  23 Pages Competition of power among churches 1. Division of churches 2. Scandals in churches B. Sexual immorality 1. Sex before marriage 2. Sex outside of marriage 3. Homosexuality C. Misinterpretation of doctrines 1. Christianity and other religions 2. Creation versus evolution D. Advancement in technology 1. Warfare 2. Abortion Read MorePopulation Education Reviewer3847 Words   |  16 Pagesassistance and welfare. = Framework for Analysis of Ethical Issues in ReproductIVE Health = By Ruth Hacklin SOURCE: Integrating Ethics into Reproductive Health Care, Law, Education Policy, Researchs, Pp. 6-9, 11-21 * Ethical Dilemmas A situation in which a moral agent-one who is calleds upon to act morally or act in a moral situation-has two or more coyrses of action, none of which is perfectly okay or free of problems. * Ethical Principles in Bioehtics 1.) Respect for person

Business Models Of Internet Finance - 1699 Words

Abstract The internet finance industry is newly developed in China, with only a very brief history. However, the industry is growing at a rapid pace and is becoming a significant part of the overall financial industry in China. In terms of financial functions, internet finance is mainly comprised of payment and settlement services, sales of asset management productsï ¼Å'and financing. Without discussing any one particular area in depth, this paper is intended to provide a broad overview of each of the business models of internet finance in China, their development and how they interact with the traditional financial sector. I. Introduction Internet finance has started in China years ago with online settlement and payment products. However, it is only in recent years, with the widespread of many internet financial innovations, that internet finance has gained so much popularity and became so relevant to people’s everyday lives. With only a few years of growth, the internet finance models are far from mature. But with the development of the internet ecosystem and internet technologies such as mobile payment, social networking, and cloud computing, internet finance is going to be constanly evolving. The rise of e-commerce is probably the most important factor driving the internet finance industry’s success in China. E-commerce has experienced rapid growth in China in recent years. E-commerce transactions has grown from 0.3 trillion RMB in 2009 to 1.3 trillion RMB in 2013. That isShow MoreRelatedApplication Assignment : Strategic Assessment Essay1728 Words   |  7 Pagesa multinational company that is a leader in internet related products and services. It specializes in online advertising, search engine, cloud based solutions and software. 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Finance majors generally end up working for a company studying the amount of risk involved in a project and calculating the return that can will be gained from taking on the risk associated with each project. People who work in this field are considered to be part of corporate finance. There is also the opportunity to become a consultant and help outside personsRead MoreCase: International Trade and Trade Finance885 Words   |  4 PagesFITTskills: International Trade Finance Case Study #1: New Modes of Trade Finance Case Study #1: New Modes of Trade Finance Trade finance in the twenty-first century: plug and pay? Palate-Able Delights (PAD) is a niche retailer of high-end food products imported from various parts of the world. 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In Nigeria, Internet as a medium is accepted by a wider industrial segment that includes automobiles, telecom, education, banking, insurance, credit cards, FMCG (Fast Moving Consumer Goods), apparel/clothing, durables, media, business services and tourism. Out of these , it is estimated that the banking, FMCG and insurance sectors together account for 45% of the total advertising

Joyce Carol Oates Where Are You Going Where Have You Been

The Devil in Disguise Joyce Carol Oates’s â€Å"Where Are You Going, Where Have You Been?† describes the story of a fifteen-year old girl named Connie who does not seem to have a care in the world. The story takes place in the seventies. Connie is a girl who just wants to have fun and is all about her appearance and boys. In the beginning of the story, you understand the relationship between the mother and Connie. The mother appears to be malicious of her young and beautiful Connie saying such harsh things about her beauty, â€Å"Stop gawking at yourself, who are you? You think you’re so pretty?† (145). Her sister June, who the mother constantly compared Connie to, was plain and steady and did not care about her all the things like young Connie.†¦show more content†¦On the side of the car was labeled 33, 19, and 17. Arnold goes on to tell Connie how he knows she is alone and that he knew her family was out at her aunt’s barbecue. Arnold ca lls out to Connie, trying to lure her out, and Connie becomes frightened of Arnold Friend after seeing his hidden appearance of his true age. Friend seemed to hide his old baby face with make-up and young-looking clothes. He continues to tell her how he promises to not go inside as long as she comes out to him. Connie decides to go back inside the screen door after being in complete fear of Arnold. He tells her how if she calls the police that he will then go inside and break his promise to her. After Arnold continuously scares the light out of Connie, she reaches for the phone as if she was going to call for help. He comes up to the screen door, but does not go inside keeping his promise. His final ultimatum to lure Connie out was to threaten hurting her family. She finally comes out and gives into Arnold Friend, fearing for her life. Throughout the story, Arnold Friend blatantly displays a sense of evil and the devil in disguise. He also maintains the idea that he is sinister and dark and has no business being around Connie. The hidden figure within Arnold Friend is the devil himself in disguise. His manipulation and keen sense of words lures Connie out into the evil. The numbers and the detailed description ofShow MoreRelated Joyce Carol Oates Where Are You Going, Where Have You Been?1539 Words   |  7 PagesJoyce Carol Oates Where Are You Going, Where Have You Been?   Ã‚  Ã‚  Ã‚  Ã‚  Joyce Carol Oates was born in 1938 in Lockport, New York. She started writing very young and that the age of fifteen she submitted her first novel, but it was rejected for being too dark;. This style of writing is common on many of her works including Where Are You Going, Where Have You Been?; Oates graduated from Syracuse University and then went on to get her masters degree from the University of Wisconsin. Oates turnedRead MoreJoyce Carol Oates Where Are You Going, Where Have You Been?651 Words   |  3 PagesJoyce Carol Oates Where Are You Going, Where Have You Been? Every person comes face to face at some point in life with vital decisions. Some of the decisions are minor ones, while others can bring turning points in life. In Joyce Carol Oates Where Are You Going, Where Have You Been? she displays a particular instant in the main characters life. This character, Connie was caught in the difficult transition from her youth and innocence to a doubtful future. Throughout the story Connie alternatesRead MoreWhere are you Going? Where Have you Been? by Joyce Carol Oates1100 Words   |  5 PagesWhere Are You Going, Where have you been? is a short story written by Joyce Carol Oates. The 75 year old American author and professor at Princeton University, introduce the story of 15 year old Connie who is rebelling against her mother’s whishes. A very arrogant and selfish girl that in her world the only thing that matters is how many heads she can turn when walking into a room. Through the story life gives her a test, to confront Arnold Friend, th e antagonist of the story; who possesses a nefariousRead MoreWhere Are You Going, Where Have You Been By Joyce Carol Oates990 Words   |  4 PagesSocial Reality: An Analysis of â€Å"Where Are You Going, Where Have You Been† by Joyce Carol Oates Joyce Carol Oates has kept her true inspiration behind â€Å"Where Are You Going, Where Have You Been† in order to create a willing suspension of disbelief between realism and fantasy. The short story by Oates was released soon after the newspaper published the murders committed by Charles Schmid Jr. in 1966. The story displays numerous resembling details that match the real-life murder case involving â€Å"TheRead MoreWhere Are You Going, Where Have You Been By Joyce Carol Oates1032 Words   |  5 PagesOne may never realize the people surrounding one’s everyday life, crammed with bodies of contrasting characters, pasts’, and styles; however, who are these people genuinely? Arnold Friend, in the short story, â€Å"Where Are You Going, Where Have You Been† by Joyce Carol Oates, managed to deceive with his false characteristics. Arnold Friend was brought to life from Oates’s imagination of the mischievous serial killer Charles Schmid. Arnold Friend and Charles Schmid similarly attempted to delude withRead MoreWhere Are You Going, Where Have You Been? by Joyce Carol Oates1157 Words   |  5 Pages Joyce Carol Oates’ â€Å"Where Are You Going, Where Have You Been?† is a modern interpretation of the classic narrative of evil tempting innocence. Oates’ version of the devil allegory combines this Christian model of temptation with contemporary secular society. Connie is a pretty fifteen year-old girl, beginning the process of maturation into adulthood. She begins to become aware of her ability to act of her own volition, but her naivete renders her ignorant to Arnold Friend’s layers ofRead More Where Are You Going, Where Have You Been by Joyce Carol Oates1563 Words   |  7 PagesWhere Are You Going, Where Have You Been by Joyce Carol Oates In Joyce Carol Oates story, a teenage girl named Connie was stripped of her innocence. Gonna get you baby( 497).This chilling line is what the devil said to Connie the first time Connie came in contact with him which foreshadows of things to come. This one comment clearly points to a situation where Connie would be taken from a safe haven of innocence. She would be TAKEN, not simply invited. Connie was a Read MoreWhere Are You Going, Where Have You Been by Joyce Carol Oates1107 Words   |  4 PagesIn Joyce Carol Oates â€Å"Where are you going, where have you been?† introduces us to Connie a self-absorbed, rebellious, and very naà ¯ve fifteen year old who is tossed into this world of sexuality, and adulthood she believes she knows all about. As Oates explains about Connie to us we get introduced to what influences her to act out and not care what others think and go about dealing with problems herself. Her mom is brought in as an over protective mother who wants to see her daughter succeed but doesn’tRead MoreWhere Are You Going Where Have You Been? by Joyce Carol Oates991 Words   |  4 PagesThe decisions that you make throughout life can make or break you; you just have to make the right ones. In Joyce Carol Oates story â€Å"Where Are Your Going Where Have You Been?†, the main character is Connie. Connie had an older sister but she was nothing like her. Her older sister always pleased her mom, and Connie did not care. Connie and her friend hang out and go to the shopping center or the movies. One day they decided that instead of going to the mall they would go to the diner across theRead MoreWhere Are You Going, Where Have You Been by Joyce Carol Oates1008 Words   |  5 Pages There are always two sides to every story. The short story â€Å"Where Are You Going, Where Have You Been†, by Joyce Carol Oates is a prefect example of just that. In this short story, the main character is a fifteen year old girl, named Connie. The young adolescent has two sides to herself; one when she is at home and one when she is out with her friends. When Connie is at home, she acts childlike. However, when she goes out she tries to act like an adult by changing her clothes and the way she talks

Case solution free essay sample

Solution: Moving from â€Å"make do† to â€Å"can do† Meeting SUBWAY’s expectations meant IPC needed topnotch management of key issues: Card programs: A newly implemented Gift card program – and management of an existing loyalty card program – brought high customer demand for IPC to handle card issues and placed a serious burden on them to respond efficiently. Customer service: Efforts to address issues were being duplicated and the process was managed manually. There was no real control of customer service, so issues were falling through the cracks. Centralization: IPC needed a system to centralize customer issues and eliminate redundancies. IPC had no way to know or track if multiple resources were working independently to resolve the same customer issue. With a holiday season quickly approaching, IPC expected higher volume demands, which meant they more support resources. They decided the timing was right for CRM Solution: Moving from â€Å"make do† to â€Å"can do† Meeting SUBWAY’s expectations meant IPC needed topnotch management of key issues: Card programs: A newly implemented Gift card program – and management of an existing loyalty card program – brought high customer demand for IPC to handle card issues and placed a serious burden on them to respond efficiently. Customer service: Efforts to address issues were being duplicated and the process was managed manually. There was no real control of customer service, so issues were falling through the cracks. Centralization: IPC needed a system to centralize customer issues and eliminate redundancies. IPC had no way to know or track if multiple resources were working independently to resolve the same customer issue. With a holiday season quickly approaching, IPC expected higher volume demands, which meant they more support resources. They decided the timing was right for CRM

As You Sow so Shall You Reap free essay sample

Now go away.    The womans smile became even broader. Suddenly the man felt a gentle hand under his arm. What are you doing, lady? the man asked angrily. I said to leave me alone. Just then a policeman came up. Is there any problem, maam? he asked†¦ No problem here, officer, the woman answered. Im just trying to get this man to his feet. Will you help me? The officer scratched his head. Thats old Jack. Hes been a fixture around here for a couple of years. What do you want with him? See that cafeteria over there? she asked. Im going to get him something to eat and get him out of the cold for awhile. Are you crazy, lady? the homeless man resisted. I dont want to go in there! Then he felt strong hands grab his other arm and lift him up. We will write a custom essay sample on As You Sow so Shall You Reap or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Let me go, officer. I didnt do anything. This is a good deal for you, Jack the officer answered. Dont blow it Finally, and with some difficulty, the woman and the police officer got Jack into the cafeteria and sat him at a table in a remote corner. It was the middle of the morning, so most of the breakfast crowd had already left and the lunch bunch had not yet arrived The manager strode across the cafeteria and stood by his table. Whats going on here, officer? he asked. What is all this, is this man in trouble? This lady brought this man in here to be fed, the policeman answered. Not in here! the manager replied angrily. Having a person like that here is bad for business    Old Jack smiled a toothless grin. See lady. I told you so. Now if youll let me go. I didnt want to come here in the first place. The woman turned to the cafeteria manager and smiled. Sir, are you familiar with Eddy and Associates, the banking firm down the street? Of course I am, the manager answered impatiently. They hold their weekly meetings in one of my banquet rooms. And do you make a godly amount of money providing food at these weekly meetings? What business is that of yours? I, sir, am Penelope Eddy, president and CEO of the company. Oh. The woman smiled again. I thought that might make a difference. She glanced at the cop who was busy stifling a giggle. Would you like to join us in a cup of coffee and a meal, officer? No thanks, maam, the officer replied. Im on duty. Then, perhaps, a cup of coffee to go? Yes, maam. That would be very nice. The cafeteria manager turned on his heel, Ill get your coffee for you right away, officer. The officer watched him walk away. You certainly put him in his place, he said. That was not my intent. Believe it or not, I have a reason for all this. She sat down at the table across from her amazed dinner guest. She stared at him intently†¦Jack, do you remember me? Old Jack searched her face with his old, rheumy eyes. I think so I mean you do look familiar. Im a little older perhaps, she said. Maybe Ive even filled out more than in my younger days when you worked here, and I came through that very door, cold and hungry. Maam? the officer said questioningly. He couldnt believe that such a magnificently turned out woman could ever have been hungry. I was just out of college, the woman began. I had come to the city looking for a job, but I couldnt find anything. Finally I was down to my last few cents and had been kicked out of my apartment. I walked the streets for days. It was February and I was cold and nearly starving. I saw this place and walked in on the off chance that I could get something to eat. Jack lit up with a smile. Now I remember, he said.. I was behind the serving counter. You came up and asked me if you could work for something to eat. I said that it was against company policy. I know, the woman continued. Then you made me the biggest roast beef sandwich that I had ever seen, gave me a cup of coffee, and told me to go over to a corner table and enjoy it. I was afraid that you would get into trouble Then, when I looked over and saw you put the price of my food in the cash register, I knew then that everything would be all right. So you started your own business? Old Jack said. I got a job that very afternoon. I worked my way up. Eventually I started my own business that, with the help of God, prospered. She opened her purse and pulled out a business card.. When you are finished here, I want you to pay a visit to a Mr. Lyons Hes the personnel director of my company. Ill go talk to him now and Im certain hell find something for you to do around the office. She smiled. I think he might even find the funds to give you a little advance so that you can buy some clothes and get a place to live until you get on your fe et If you ever need anything, my door is always opened to you. There were tears in the old mans eyes. How can I ever thank you? he said. Dont thank me, the woman answered. Thank God who led me to you.